Policies

Shipping

Knit is only sold across Canada. Shipping is free and we also have the option to pickup from our Victoria, BC office.

Pickup Location:

Victoria Native Friendship Centre

231 Regina Avenue
Victoria, BC V8Z 1J6

T: (250) 384-3211

Hours of Operation
Mon – Fri, 8:30am – 4:30pm

Returns & Exchanges

Ensuring your perfect fit is our priority. If the sweater you’ve chosen isn’t just right, we’ll gladly exchange it for one that suits you best. Email us at knit.support@vnfc.ca to start your exchange process.

Warranty & Repair

Lifetime Guarantee

Every sweater you purchase from Knit comes with a lifetime guarantee. We are committed to ensuring the longevity and quality of your Cowichan sweater. Should you need any repairs, we’ll handle them at no cost to you. Please email knit.support@vnfc.ca to start the repair process.

Eligible Repairs

Our repair policy covers the following types of damage:

  • Fraying or Wear Due to Use: If your sweater shows signs of fraying or general wear over time, we will repair it to restore its original condition.
  • Shoulder Seam Integrity: We will repair any issues with the shoulder seams to ensure your sweater maintains its structural integrity.
  • Minor Snags and Holes: Small snags or holes that occur through normal wear and tear are eligible for repair.

Non-Eligible Repairs

Unfortunately, we cannot cover the following types of damage:

  • Post-Purchase Staining: Stains that occur after purchase are not covered under our repair policy. We recommend following our care instructions to maintain the condition of your sweater.
  • Significant Alterations: Any significant alterations made to the sweater after purchase that affect its original design and structure.
  • Accidental Damage: Damage caused by accidents, such as cuts, burns, or tears that are not the result of normal wear and tear.

How to Start the Repair Process

If your sweater needs repair, please follow these steps:

  1. Contact Us: Email knit.support@vnfc.ca with a description of the damage and, if possible, include photos.
  2. Assessment: Our team will assess the damage to determine if it is eligible for repair under our policy.
  3. Instructions: If eligible, we will provide instructions on how to send your sweater to us for repair.
  4. Repair: Our skilled artisans will repair your sweater and return it to you as soon as possible.

We are dedicated to ensuring that your Knit sweater remains a cherished piece of your wardrobe for years to come. Thank you for supporting our mission and our artisans.

Privacy

At Knit, accessible from https://knitwithpurpose.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Knit and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Knit. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Knit follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Knit uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads.

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. 

  • Google

  • StackAdapt

  • Meta

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Knit.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Knit, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Knit has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Knit’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Knit does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Our Privacy Policy was created with the help of the Privacy Policy Generator.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at knit.support@vnfc.ca.